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FIXII

Keep Your People Working

Fixii runs on every Windows laptop, desktop, server and virtual desktop you manage. Around the clock, it learns your environment, spots the warning signs before users feel them, fixes what you’ve approved, and writes new fixes for your approval.
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Payroll Buys Time

You paid for 40 hours. You don't get 40 hours of work.

4 min

delay per person

500

people

33 hrs

lost every working day

Nothing breaks, so nothing alerts — and no dashboard shows it.
You paid for 40 hours. People show up for 40 hours. But you don’t get 40 hours of work because IT uptime is not the same as useable time. Every hour has to pass through a login, an application, a network and a profile before anyone can put it toward your mission, and when any of that is slow, the hour is paid for and not delivered.

Every spinning circle on a Windows desktop is payroll turning to smoke. Nothing breaks, so nothing alerts. For example, a four-minute delay across 500 people is 33 hours lost every working day, and no dashboard shows it. Fixii finds that friction on every device and service, fixes what you’ve approved, and shows what it delivered, priced with your own costs.

Many of your best people are paid to deliver by a date, and the date does not move. Every hour a slow system takes comes back as an extra hour in the evening or on the weekend, and it never shows up on payroll or on any report.

A job may require more than 40 hours. It should never require more because of the tools people use to do it.

How It Works

Your servers have redundancy. Your people don't. Every user works on a single laptop or PC, so the only protection left is speed and proximity. Fixii puts support on the device itself, as close to the user as it gets.

01

Prevent it before anyone feels it

Fixii learns what normal looks like for every device and every service it watches, then looks for the warning signs: memory climbing week over week, a process slowly leaking, capacity running short, a certificate nearing expiry, connection failures starting to rise. It acts on what it can, and for the rest it tells IT who is affected, what was running and where to start.

02

Fix it without a ticket

Turn on fixing and Fixii resolves known problems on its own, from a catalog you control. Every fix is approved by a named person in your organization for the devices it covers, and nothing runs that you haven't approved. In the managed environments where Fixii supports end users today, it resolves up to 65% of tickets without a technician.

03

Learn from every problem that keeps coming back

Around the clock, Fixii watches for recurring problems and finished help desk conversations, and works out whether it could fix them. When it can, it writes the fix and holds it for your approval. Feed it your legacy tickets and it learns from your past problems on day one. The longer it runs, the more it prevents.

04

Escalate with evidence when a person is needed

Users can open Fixii from the system tray, describe the problem in plain language and get help from an assistant that already has the device's diagnostics. When a person is needed, the ticket arrives with the user's own words, the log files, the diagnostics, the steps already tried and the result of any fix that ran. The goal is to retire one sentence from IT support forever: "We don't see anything. Call us back when it happens again."

What You Get

For Technical Leaders

Unified visibility. Less reactive work. Better evidence.

Continuous monitoring of every Windows laptop, desktop, server and virtual desktop, with logon analytics, capacity and alerting. Where virtual desktops or application delivery are in the picture, it also watches the infrastructure behind them, including Citrix, Omnissa Horizon, VMware, NetScaler and FSLogix, with topology diagrams. Tickets open, update and close themselves in your service desk, all from one portal.

For Business & Executive Leaders

More paid time on mission.

Every hour payroll buys is only worth something if the technology lets people use it. Fixii Benefits shows what Fixii delivered and what it found, priced with your own costs: tickets closed automatically, issues fixed without a ticket, routine checks automated, devices that have outgrown their hardware, and capacity and licenses you could hand back. The question that matters: how many people got to sit down, do their work, and forget IT exists?

What Fixii Can Do

Infrastructure Monitoring

Citrix Environment

StoreFront health, Delivery Controller state, Cloud Connector heartbeat, FAS server monitoring, License Server status, certificate expiration with 30-day and 7-day warning thresholds.

VMware & Hypervisor

Host health, storage capacity, cluster utilization, N+X failure tolerance, DRS/HA monitoring, VLAN mapping, and NIC validation.

NetScaler / ADC

Gateway vServer status, SSL certificate expiration, STA server health, load balancer health, HA peer status, and license utilization.

Capacity Planning

Pooled and persistent VDI capacity tracking, per-delivery-group thresholds, session monitoring, and infrastructure insights categorized by urgency.

Endpoint Intelligence

Real-Time Monitoring

Live CPU, memory, disk, network, commit charge, process list, VDI session quality, and trend analysis streamed to your console from any connected device.

Device Health & Quality Scoring

AI-calculated quality score (0–100) based on utilization, session latency, and baseline deviation. Plain-language explanations for users, full technical detail for IT.

Login Time Breakdown

Total login duration broken into phases: Profile Load, GPO Processing, Shell Ready, and Startup Programs — with timing for each stage.

Network Quality

Gateway and internet latency, bufferbloat scoring, packet loss detection, and VDI session metrics including RTT, jitter, bandwidth, and frame rates.

Alerting & ITSM

Smart Throttling

Per-component alert deduplication prevents noise while ensuring every new condition is reported. Tickets auto-update as conditions change and auto-resolve when issues clear.

Rich Ticket Content

Every escalated ticket includes structured diagnostics, rule-based analysis, AI-generated investigation guidance, and the user’s complete AI conversation transcript.

ITSM Integration

Native integration with Halo PSA and ServiceNow. Extensible to additional platforms via API and OAuth. Full ticket lifecycle from creation through auto-resolution.

Infrastructure Diagrams

Auto-generated interactive topology diagrams color-coded by health status with clickable components showing configuration details and alert history.

Deployment & Security

Universal Agent

One agent deploys to physical workstations, laptops, persistent and non-persistent VDI desktops, and infrastructure servers. Role is determined by configuration, not separate products.

Enterprise Deployment

Silent installation via Intune, SCCM, and GPO. Cloud-stored deployment profiles. VDI golden image clone identity management. Automatic agent updates.

Security & Access Control

TLS 1.2+ encryption. Per-device token exchange. 17 named permissions across 6 default roles. Active Directory identity authentication. No domain service account required.

Privacy by Design

Fixii measures systems, not people. No usernames, file names, or window titles in central telemetry. Per-user productivity outputs are architecturally impossible — enforced in code, not policy.

04 Hours

Implementation

Simple dynamic deployment, Fixii automatically adapts to your environment and our team handles the rest.

01 Day

First Benefits

Fixii immediately begins monitoring your environment, identifying potential issues, and taking preventive actions, The system automatically detects unregistered VMS and initiates protective measures.

01 Week

Measurable Results

Support tickets typically decrease by 15–20% in the first week, and the time required to resolve remaining issues is significantly reduced. By proactively preventing common issues like capacity issues, service outages and configuration failures. before they impact users, Fixii minimizes both the volume of support requests and the effort needed to resolve them.

01 Month

Full Optimization

Environment reaches optimal stability with at least 30% reduction in tickets. Resource utilization becomes more efficient, and user experience consistently improves across all metrics.

Learn First. Fix When You're Ready

Every Fixii deployment starts in monitor mode, the same mode we use for free assessments. Fixii learns your devices, your services and your ticket history before it changes anything. You decide when fixing begins and what it covers.

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Hours

Deploy

Push agents to endpoints, infrastructure or both, from the Fixii console or the tools you already use: Intune, Configuration Manager, group policy or a golden image. First data arrives within the hour.

Day
01

Learning Your Normal

Within a few hours of use, each device has learned its own normal. Infrastructure checks on capacity, certificates, licensing and connection failures run from the start, and Fixii begins reviewing your legacy tickets for fixes it could write.

Week
01

Your Baseline

Trend detection flags devices heading toward trouble before users feel it. Fixii is writing fixes for the problems it sees, and you approve the ones you trust, for the devices you choose.

Month
01

Full Picture

A month of history shows which devices are chronically under-resourced, where capacity and licenses sit idle, and the value Fixii has delivered, measured against your own baseline.

Frequently Asked Questions

Get answers to common questions about Fixii and how it compares to traditional management approaches.

How is Fixii different from standard monitoring tools?
Monitoring tools tell you something broke after a user felt it. Fixii looks for the warning signs before that, fixes what you’ve approved on the spot, and writes new fixes for your approval as it learns your environment. When a person is needed, the ticket already carries the evidence.
Agents deploy in hours with the tools you already use, and each device’s first data arrives within the hour. The agent needs no service account and opens no inbound ports.
No. Fixii runs in the background on every device. Your team’s ongoing work is reviewing the fixes Fixii proposes and approving the ones they trust.
Before you buy, a free two-week assessment runs Fixii in monitor mode in your environment and gives you a report of what it finds and what it could fix, yours to keep. Once you subscribe, alerts with the affected user and a likely cause start on day one, trends and draft fixes follow within the first week, and a month of history gives you the full picture. If you aren’t satisfied after your first 30 days as a customer, you get your money back.
Any Windows-based endpoint, physical or virtual: laptops, desktops, servers, and virtual desktops on Citrix, Omnissa Horizon, Azure Virtual Desktop or Amazon WorkSpaces. Where there is virtual desktop infrastructure behind them, it monitors Citrix, Omnissa Horizon, VMware, NetScaler and FSLogix too, and it raises tickets in Halo PSA.

See What Fixii Would Fix, Before It Fixes Anything

  • 2 weeks
  • Monitor mode only
  • Free

For two weeks, Fixii runs in your environment in monitor mode. It fixes nothing and changes no settings. It watches your devices and services, reviews your legacy tickets if you share them, and reports everything it sees and everything it could fix.

At the end of the two weeks, the findings are yours to keep, whatever you decide. The assessment is free. If you go on to subscribe, the Fixii Promise covers your first 30 days.

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What your report shows

  • Problems already slowing your people down, with who is affected and the likely cause
  • Warning signs heading toward trouble
  • People who have outgrown their machines, and what would fix it
  • Idle capacity and licenses you could hand back
  • The fixes Fixii would write for your environment, ready for your review