About Us
About Fixii
Fixii was born from more than a decade of real-world IT problem-solving. It began as automation built to keep demanding environments running, virtual desktops among them, and grew into a platform with one purpose: keep people working. Today Fixii covers every Windows laptop, desktop and server an organization depends on, along with the infrastructure behind them.
The Silent Productivity Drain
Most friction never reaches the ticket queue. People wait, retry, restart and build workarounds, and many never open a ticket at all. 40% of workplace technology issues never reach IT (Lakeside Software, 2022), and nearly half of employees say they lose one to five hours a week to IT problems (Unisys/HFS Research, 2023). Slow machines are rarely old machines: in a Nexthink analysis of about 3 million devices, installed software and startup items explained slow starts better than age, processor or memory. By the time IT hears about it, the hours are already gone.
Meanwhile your best people quietly absorb the rest, working around problems that never appear in any report. What if you could prevent these problems before anyone had to report them?
Prevention First
Traditional monitoring tells you something broke after users have already felt it. Fixii acts in the window between a problem developing and a user noticing it.
Prevent, Fix, Learn
Fixii works around the clock to catch problems early, fix what you’ve approved, and write new fixes for your approval
Live in Hours
Agents deploy with the tools you already use. Fixii starts in monitor mode, so nothing changes until you’re ready.
Up to 65% Without a Technician
In the managed environments where Fixii supports end users today, it resolves up to 65% of tickets without a technician.
What We Believe
The Goal: Employees Working, Without Waiting on IT
Step
A person should never outrun their computer
When someone is faster than their machine, the business pays for the difference every day, one spinning circle at a time. Fixii measures each person’s work against the machine they use, finds the people who have outgrown it, and shows IT exactly what would fix it, from real data.
Step
Measure how well the machine serves the person
Fixii measures how well a device serves the person using it. What that person is doing stays theirs: Fixii never ranks people and never produces productivity scores.
Step
Support belongs as close to the user as possible
A laptop is a single point of failure. Fixii puts prevention, fixes and help on the device itself, so problems end where they start.
Step
You stay in control
Fixii writes the fixes. You approve what goes live and where, and it handles the rest.
Who Fixii Is For
For IT Teams
Fewer tickets, better tickets
Fixii handles the repeat problems, catches the slow ones early, and hands your team the rest with the evidence attached.
For Managed Service Provider
One platform across every client
A single Fixii orchestrator can serve several customers, each with its own data kept separate. Every client gets the same prevention, fixing and proof, and you get the numbers to show what you delivered.
See What Fixii Finds
Fixii is now available as a standalone product for organizations of all sizes. Choose the option
that best fits your needs.
See What Fixii Would Fix
- The complete Fixii platform, running in monitor mode for two weeks
- Deployed in hours; Fixii watches and fixes nothing
- A report of everything Fixii sees and everything it could fix, yours to keep
- Works across Windows laptops, desktops, servers and virtual desktops
- Free, with nothing to buy
Ideal for:
Organizations that want their people focused on the mission.
The Fixii Promise: Results You Can See, or You Pay Nothing
If Fixii doesn’t deliver valuable results in your first 30 days as a customer, you pay nothing. We refund you.
What you can expect?
- Fixii learning your environment from the first day
- Problems caught before users feel them, with the affected user and a likely cause on every alert
- New fixes written for your approval within the first week
- A clear record of what Fixii delivered, priced with your own numbers
Start with the free assessment to see what Fixii finds in your environment. Subscribe when you’re ready, and the Promise covers your first 30 days.
Why We Built Fixii
For more than a decade, organizations in some of the largest and most demanding environments, including some of the first to scale virtual desktops, have relied on Fixii’s creators to keep their users working. Along the way we learned where a poor experience usually comes from: the small, persistent problems nobody reports.
Fixii stays native and avoids third-party tools wherever it can. Over more than a decade we cataloged the practices that separate a well-run environment from an average one, and built Fixii to apply them everywhere, automatically.
The Birth of Fixii: The Quicker Fixer-Upper
The name says it. Fixii exists to make problems disappear as if they never happened, and to get faster at it every week it runs in your environment.
Comprehensive Platform Support
Fixii runs on any Windows-based endpoint, physical or virtual: laptops, desktops, servers, and virtual desktops on Citrix, Omnissa Horizon, Azure Virtual Desktop or Amazon WorkSpaces. Where infrastructure sits behind those desktops, Fixii monitors it too. Every device gets the same prevention, fixing and proof, wherever it runs.
Infrastructure Monitoring
AI-Powered Help Desk
Help from the System Tray
Users open Fixii, pick the kind of problem and describe it in plain language. The assistant already has the device’s diagnostics and can run an approved fix on the spot.
Tickets with Context
When a person is needed, the user submits from the same window and Fixii gathers the log files. The ticket carries the user’s words, the diagnostics, the steps tried and any fix result.
Environment Customizations
Tune the assistant to your organization: environment, company name, tone, language, troubleshooting depth, industry, escalation keywords and common applications. Built for white-label and MSP-branded deployments.
Governed AI
New deployments send every AI request through the Fixii AI proxy. No AI provider key is held on the device, and your organization’s own key stays in the Fixii cloud. Each request is checked against your content policy, rate-limited and recorded
Automation, Remediation & Learning
Remediation Catalog
A library of approved fixes, each with a category, version history and approval trail. The catalog defines exactly what Fixii can and can’t fix. Your technical team can open any fix and read exactly what it does, because each one is written in plain, readable PowerShell.
Approved, Signed, Verified
An administrator approves each fix for the devices it covers. Every fix is signed for the machine that runs it and verified at the moment it runs. Proposing and approving are separate roles.
Learns Your Environment
Fixii reviews every issue it sees and writes fixes for the ones it could solve, each held for your review. Feed it your legacy tickets and it learns from your past problems too.
Infrastructure Housekeeping
Stale session cleanup, idle desktop restarts and scheduled server reboots, each off until you enable it, with a report-only mode to try firs
Alerting & ITSM
One Ticket per Problem
Everything firing on a device becomes one ticket, updated as conditions change and closed when they clear. A quiet period after closing keeps a flapping device from reopening it.
Rich Ticket Content
Every alert names the affected user, the processes running at the time, the likely cause and what to check first. Connection failure tickets list every affected machine and user.
Service Desk Integration
Tickets open, update and close themselves in Halo PSA. More service desk integrations are on the roadmap.
Infrastructure Diagrams
Interactive topology views for each platform, colored by health, with profile storage drawn alongside the desktops that depend on it.
Proof & Reporting
Fixii Benefits
What Fixii delivered and what it found, priced with your own cost assumptions. Delivered value and identified value are kept separate, so the numbers hold up in a budget meeting.
Dashboards
Executive value, logon experience, machine utilization, GPU, and Citrix, VMware and infrastructure health, each widget with its definition one click away.
Trends Over Time
Experience Trends shows how the fleet has changed, and every period opens to the devices behind it. Each device keeps 90 days of history against its own normal.
Reports on Request
Generate a monthly PDF report from the same data as the dashboards.
Deployment & Security
One Agent
A single agent for laptops, desktops, servers and virtual desktops. Its role comes from configuration, and a portal profile reaches every device on its next hourly check.
Enterprise Deployment
Silent install through Intune, Configuration Manager, group policy, an RMM tool or the Fixii console, with golden-image support for virtual desktops. Updates install over the top and keep each device’s identity.
Built for Security Review
Every connection is opened outward, so nothing connects inward to your network. TLS 1.2 or later, a per-device credential, six roles enforced at the API, and sign-in by password or Entra ID. Visit the Trust Center →
Privacy by Design
Fixii measures how machines serve people. It collects no keystrokes, screenshots, URLs, file names or window titles, and produces no per-user productivity scores.
See what Fixii would find in your environment
The Free Assessment
See What Fixii Would Fix, Before It Fixes Anything
- 2 weeks
- Monitor mode only
- Free
For two weeks, Fixii runs in your environment in monitor mode. It fixes nothing and changes no settings. It watches your devices and services, reviews your legacy tickets if you share them, and reports everything it sees and everything it could fix.
What your report shows
- Problems already slowing your people down, with who is affected and the likely cause
- Warning signs heading toward trouble
- People who have outgrown their machines, and what would fix it
- Idle capacity and licenses you could hand back
- The fixes Fixii would write for your environment, ready for your review