About Us
About Fixii
Fixii was born from more than a decade of real-world IT problem-solving. Originally developed from tools and scripts created to streamline complex support and VDI environments, Fixii evolved into a purpose-built platform designed to simplify IT operations and resolve issues faster.
Built on years of hands-on expertise, Fixii stands on its own as a modern solution for organizations that need reliable, efficient, and scalable IT management. What began as an internal innovation has grown into a platform focused on helping businesses spend less time troubleshooting and more time getting work done.
The Silent Productivity Drain
While VDI logins should average under 20 seconds, most enterprises suffer through 40-60+ second delays—silently costing a 1,000-person organization 500-700 workdays of lost productivity annually.
What if you could prevent these problems instead of just detecting them?
Prevention, Not Just Detection
Unlike traditional monitoring tools that simply tell you when something’s broken, Fixii takes automated action to remediate issues in those critical seconds between when problems begin to develop and when users would notice.
Automated Prevention
Set it and forget it. Fixii works 24/7, automatically fixing common problems before users ever notice — with no specialist required.
One-Day Implementation
Benefits start appearing within hours of the simple one-day implementation. No complicated setup, no disruption to your environment.
30% Fewer Tickets
Every environment where Fixii has been deployed has seen at least a 30% reduction in endpoint-related tickets, allowing IT to focus on innovation.
How It Works
The Goal: Employees Working, Not IT Wondering What Changed and What Broke.
Step
Prevent the problem entirely
Fixii monitors endpoints, virtual desktops, infrastructure servers, and shared platform components continuously for conditions that lead to user-visible failure — certificate expiration, capacity pressure, unhealthy services, storage trends, host instability, profile issues, session quality degradation, and endpoint drift. Catch the issue while there is still time to act.
Step
Fix it automatically when prevention fails
Common issues across physical endpoints and virtual desktops — stuck connections, sync failures, printer problems, network issues, runaway processes — are resolved in real time. Many common issues are resolved by Fixii before a technician is ever needed. You see it working. You just don’t have to do anything.
Step
Engage users with AI self-service
An AI assistant in the system tray of every protected device is available the moment something goes wrong. Users describe the problem in plain language. The assistant already has the diagnostics and guides resolution — or gathers everything needed to escalate. Available around the clock without adding headcount.
Step
Escalate with evidence when a person is needed
Fixii cannot fix everything. When it can’t, the ticket arrives with log files, diagnostics, device context, session metrics, and the user’s full AI conversation already attached. The goal is to retire one sentence from IT support forever: “We don’t see anything — call us back when it happens again.”
Prevention, Not Just Detection
Infrastructure Monitoring
Citrix Environment
StoreFront health, Delivery Controller state, Cloud Connector heartbeat, FAS server monitoring, License Server status, certificate expiration with 30-day and 7-day warning thresholds.
VMware & Hypervisor
Host health, storage capacity, cluster utilization, N+X failure tolerance, DRS/HA monitoring, VLAN mapping, and NIC validation.
NetScaler / ADC
Gateway vServer status, SSL certificate expiration, STA server health, load balancer health, HA peer status, and license utilization.
Capacity Planning
Pooled and persistent VDI capacity tracking, per-delivery-group thresholds, session monitoring, and infrastructure insights categorized by urgency.
Endpoint Intelligence
Real-Time Monitoring
Live CPU, memory, disk, network, commit charge, process list, VDI session quality, and trend analysis streamed to your console from any connected device.
Device Health & Quality Scoring
AI-calculated quality score (0–100) based on utilization, session latency, and baseline deviation. Plain-language explanations for users, full technical detail for IT.
Login Time Breakdown
Total login duration broken into phases: Profile Load, GPO Processing, Shell Ready, and Startup Programs — with timing for each stage.
Network Quality
Gateway and internet latency, bufferbloat scoring, packet loss detection, and VDI session metrics including RTT, jitter, bandwidth, and frame rates.
Alerting & ITSM
Smart Throttling
Per-component alert deduplication prevents noise while ensuring every new condition is reported. Tickets auto-update as conditions change and auto-resolve when issues clear.
Rich Ticket Content
Every escalated ticket includes structured diagnostics, rule-based analysis, AI-generated investigation guidance, and the user’s complete AI conversation transcript.
ITSM Integration
Native integration with Halo PSA and ServiceNow. Extensible to additional platforms via API and OAuth. Full ticket lifecycle from creation through auto-resolution.
Infrastructure Diagrams
Auto-generated interactive topology diagrams color-coded by health status with clickable components showing configuration details and alert history.
Deployment & Security
Universal Agent
One agent deploys to physical workstations, laptops, persistent and non-persistent VDI desktops, and infrastructure servers. The role is determined by configuration, not by separate products.
Enterprise Deployment
Silent installation via Intune, SCCM, and GPO. Cloud-stored deployment profiles. VDI golden image clone identity management. Automatic agent updates.
Security & Access Control
TLS 1.2+ encryption. Per-device token exchange. 17 named permissions across 6 default roles. Active Directory identity authentication. No domain service account required.
Privacy by Design
Fixii measures systems, not people. No usernames, file names, or window titles in central telemetry. Per-user productivity outputs are architecturally impossible — enforced in code, not policy.
Value by Audience
What You Get
For Technical Leaders
Unified visibility. Less reactive work. Better evidence.
Real-time device monitoring, infrastructure health, capacity planning, diagrams, alerting, and full ITSM lifecycle integration across Citrix, Omnissa Horizon, Azure Virtual Desktop, AWS WorkSpaces, and physical endpoints — all from a single platform and a single agent.
For Business & Executive Leaders
More paid time on mission.
Monthly impact reports show issues caught before users noticed, tickets avoided, IT hours recovered, productivity hours returned, and net ROI — from Fixii’s own telemetry, not estimates. The right question is no longer what happened. It is how many problems did Fixii prevent, automate, or help close faster? How many people got to sit down, do their work, and forget IT exists?
One-Day Implementation, Immediate Results
Fixii deploys in just one day with minimal requirements. Benefits begin appearing within hours as the system starts preventing common VDI issues.
01
Day 1: Implementation
Simple deployment on one domain-joined Windows server with service account permissions, Our implementation team handles everything with zero disruption to your environment.
02
4—24: First Benefits
Fixii immediately begins monitoring your environment, identifying potential issues, and taking preventive actions, The system automatically detects unregistered VMS and initiates protective measures.
03
Days 2-7: Measurable Results
Support tickets typically decrease by 15-20% in the first week as Fixii prevents common issues like profile corruption, write cache fills. and certificate problerns before they impact users.
04
Days 8-30: Full Optimization
Environment reaches optimal stability with at least 30% reduction in VDl-related tickets. Resource utilization becomes more efficient, and user experience consistently improves across all metrics.
Simple, Transparent Options
Fixii is now available as a standalone product for organizations of all sizes. Choose the option that best fits your needs.
Fixii Prevention Platform
Prevention Technology Only
Get Your Free Assessment
- Complete Fixii prevention platform
- One-day implementation
- Self-managed with our existing IT team
- Compatible with all major VDI platforms
- Standard support and updates
- 30-day satisfaction guarantee
Ideal for:
Organizations with existing VDI expertise seeking automated prevention capabilities.
Complete VDI Management
Fixii + Expert Team
Let Us Handle Everything
- Complete Fixii prevention platform included
- Dedicated team of 35+ VDI specialists at your disposal
- Never worry about VDI upgrades or patching again
- Expert support for NetScaler, F5, SQL, Group Policy & more
- Full optimization from BIOS to hypervisor to end-user experience
- 24/7/365 monitoring and remediation
Ideal for:
Organizations that want to eliminate VDI headaches completely.
Resources to Help You Evaluate Fixii
Download these helpful resources to learn more about how Fixii can transform your VDI environment.
VDI ROI Calculator Spreadsheet
A customizable Excel spreadsheet that lets you calculate the potential ROI of Fixii using your organization’s specific metrics and costs.
What's Included:
- Interactive ROI calculator with customizable inputs
- Multiple tabs for different calculation models
- Pre-built charts and graphs to visualize savings
- Industry-specific benchmark data
- Detailed explanations of calculation methodology
Traditional VDI Management vs. Prevention-First Approach
A detailed comparison guide showing how Fixii’s prevention-first approach differs from traditional VDI management methods.
What's Included:
- Side-by-side comparison of approaches across 12 dimensions
- Detailed TCO (Total Cost of Ownership) analysis
- Case studies from organizations that's have made the switch
- Implementation considerations and migration path
- Long-term benefits of prevention-focused management
Frequently Asked Questions
Get answers to common questions about Fixii and how it compares to traditional management approaches.
How is Fixii different from standard monitoring tools?
Simple and fast deployment, our team handles everything and ensures zero disruption to your environment. Fixii dynamically tailors itself to your enterprises needs automatically.
How long does implementation take?
Simple and fast deployment, our team handles everything and ensures zero disruption to your environment. Fixii dynamically tailors itself to your enterprises needs automatically.
Do we need a dedicated specialist to manage Fixii?
Simple and fast deployment, our team handles everything and ensures zero disruption to your environment. Fixii dynamically tailors itself to your enterprises needs automatically.
How quickly will we see results?
Simple and fast deployment, our team handles everything and ensures zero disruption to your environment. Fixii dynamically tailors itself to your enterprises needs automatically.
What VDI platforms does Fixii support?
Simple and fast deployment, our team handles everything and ensures zero disruption to your environment. Fixii dynamically tailors itself to your enterprises needs automatically.
The Fixii Promise: Results You Can See (Or You Pay Nothing)
We’re so confident in Fixii’s ability to transform your VDI environment that we offer a straightforward guarantee: If it doesn’t deliver valuable results in the first 30 days, you can cancel and pay zero. Zip. Nada.
When problems finally become unbearable enough for users to complain, the damage isalready done: productivity plummets, help desk phones light up, and your team shifts intoreactive crisis mode.
What kind of results can you expect?
- At least 30% reduction in VDl-related tickets — a result consistently achieved across thousands of seats
- Immediate issue prevention — typically dozens of issues automatically detected and fixed before users even notice
- Visible improvements within days — not weeks or months
- Minimal implementation effort — up and running in approximately one day
The best trial is seeing how Fixii works on your specific problems. That’s why we make it absolutely risk-free to deploy in your production environment and experience the difference firsthand.
From some of the very first VDI environments to scale the technology to some of the largest implementations globally, organizations have relied on Fixii’s creators to keep their virtual desktop worlds turning. The hard truth: 40% of VDI environments are underperforming, with most organizations unaware theyre settling for subpar experiences. The most frustrating part? It’s often not even Citrix or VMware causing the issues.
Whitehat prefers to stay native where possible and avoid third-party tools, but sometimes operational costs and negative impacts on end-user experience quality necessitate action. Over the last decade-plus, we have been cataloging VDI best practices, creating our secret sauce, if you will, and creating a huge gap in the quality of the VDI experience for our clients versus the average environments we see.
Traditional monitoring tools simply alert you when something breaks. But in the fast-pacedworld of virtual desktops, by the time an alert comes through, your users are already experiencing problems, calls are flooding your help desk, and productivity has ground to a halt.
The Birth of Fixii: The Quicker Fixer-Upper
Born from Whitehat’s “secret sauce” of VDI best practices developed over more than a decade, Fixii represents a paradigm shift in VDI management. Rather than just monitoring problems, Fixii was built to make them disappear—as if they never existed.
Comprehensive Platform Support
Fixii works across the full spectrum of modern VDI platforms, including Citrix, VMware Horizon, Nutanix, and Azure Virtual Desktop environments. This versatility ensures consistent monitoring, remediation, and management regardless of your chosen VDI infrastructure.
We are bent on delivering a great end-user experience, and to do that we had to incorporate some ability to see problems developing and build in actions we could take in those seconds between when Fixii sees a problem developing and the end-user notices.